In the event you receive your order and would like to return your item/s, Hazel Mai will offer a credit note if the item/s have not been worn, washed or damaged and all original swing tags and garment care tags are intact within 21 days of receiving your order.

All sale and discounted items are final sale and can not be returned for an exchange or credit note so please choose carefully. If you would like help with a style or size prior to ordering please contact our team info@hazelmai.com.au or reach out on socials.

Before we dispatch your order we will personally inspect your items and carefully pack them to ensure they leave and arrive in perfect condition.

You can apply for a credit note by filling out the Returns Form. Once we inspect and approve your returned item/s, you will be emailed a store credit code within 3 business days of us receiving your returned parcel.

- Credit Notes are strictly valid for 36 months from issue date.
- Credit Notes are not valid to redeem on shipping charges and are only issued for physical products and therefore only redeemable on physical products. Shipping charges are charged separately when redeeming store credit.

We are unable to offer a refund unless the claim is in accordance with the Fair Trade Practices Act. The item must be returned to us then assessed by the brands manufacturing team to confirm any damage to the item is a manufacturing fault. If the item is then recognised as fault it will incur a full refund, otherwise a store credit will be issued. In the event that your goods are not in a satisfactory condition please notify our team immediately within 24 hours of receiving your order via email info@hazelmai.com.au